Shipping & returns
We pack and ship your order as soon as your payment is approved and verified. With standard delivery, you can expect a delivery time of 2-4 business days, and with express home delivery 1-2 business days. All orders are shipped with track and trace. Please allow up to 24 hours before you receive tracking information.
Free return on all orders over 60 € // ($65)
A new and unused product can be returned in original and intact packaging (box) for a full refund or store credit within 14 days from the initial delivery. Please contact customer support at email@example.com to initiate the return and to receive a prepaid return label. Please note any express shipping costs are non-refundable.
If you are returning an item from an order where a min. spend discount code has been used, and the order amount drops below the min order amount after the return, the discount will be deducted from the refunded amount.
How long does it take to process my return order?
Once you have informed us that you wish to return your order, we will send a prepaid return label within 24 hours.
When the returned item is received by our warehouse and provided that it complies with our return policy (new and unused product), we will refund to your original payment method. Please note that payments can take up to 7 business days depending on your bank or payment provider. Returned goods will be refunded excluding express shipping costs.
Have you received a damaged or incorrect product?
First of all – we’re deeply sorry! Please contact our customer support at firstname.lastname@example.org, and they will help to resolve the issue as quickly as possible.
We guarantee that all our products are free from production defects (materials and crafts) for a period of 24 months from the date of purchase. This does not cover normal wear and tear, damage caused by accident, improper use or storage of the product, misuse, neglect or unauthorized changes.